Delivery Returns

Delivery Information for Your Orders

At Snezhahandmade, We are guided by our desire to provide the best service worldwide, working with our most reliable partner, SkladUSA, who work with FedEx International, DHL, and USPS.

Processing Time:

Orders are usually processed within:
-2-4 business days for yarn,
-2-6 business days for knitted items,
-3-7 business days for custom and wholesale orders, unless otherwise specified in the product description.
Please contact us if you need your order by a specific date. We will do our best to ensure that your order arrives on time.

Delivery Timeframe:

When placing orders, you can choose the most suitable delivery option.

Tracking Your Order:

Upon dispatch, you'll receive a confirmation email containing a tracking number, allowing you to monitor your package's journey to your doorstep.

Packaging:

Your items will be packaged with the utmost care, ensuring they arrive in pristine condition, ready to be enjoyed.

Customer Support:

Should you have any questions about your delivery, our dedicated customer support team is here to assist you. Simply reach out to us via our contact page, and we'll ensure any concerns are addressed promptly.
Thank you for choosing Snezhahandmade, where style, individuality, and comfort go hand in hand.

Returns and exchanges:

You can cancel your order before it has been shipped by contacting me within 12 hours. Once the delivery process has started, the order cannot be canceled.

We do not accept returns, as all orders are made specifically for you. However, you can contact us within 24 hours of receiving your order, and we will try to resolve any issues.

Please note that the buyer is responsible for return shipping unless we have delivered it to you in error or it is faulty.